A workflow is a process that is created to complete redundant tasks. In other words, it’s the sequence of tasks and business processes from start to finish. Workflows can be simple or more complex and can involve a single person or your entire team. Originally designed to organize a workforce to use complex machinery, creating a workflow starts with a simple question: “What’s the most efficient way to get the work done?” For most plastic surgery practices, the internal surgical booking process involves a series of repeated steps for each surgical patient, from collecting the patient’s surgical deposit to booking the operating room and anesthesiologist to scheduling pre-op appointments, medical clearance, and procedure consents, and collecting surgical balance.
Throughout the patient surgical journey, the patient’s chart will pass through many hands at different times, all with the goal of preparing for a positive patient experience and surgical result. In this instance, creating a custom workflow for your practice’s surgical booking processes would reduce the time and manpower needed to ensure tasks are completed by the patient’s surgery date.