Symplast and Red Spot: The Modern Patient Experience Post-COVID

Symplast and Red Spot: The Modern Patient Experience Post-COVID: How to Properly Balance Service & Software in your Aesthetic Business

Telehealth kept your practice alive during the immediate coronavirus pandemic. As aesthetic businesses begin to reopen, telehealth can continue to support restricted schedules for in-office visits. Cloud-based communication tools for both external (to patients) and internal (to staff) have always been a modern and efficient option for small businesses. With increased health concerns becoming part of our daily lives, implementing communication tools that can be accessed from outside your practice helps keep businesses running smoothly while keeping employees and patients healthy.

Join Ryan Lehrl, VP of Sales for Red Spot Interactive, to learn more about the communication best practices your aesthetic business should be implementing as you transition back to work; and RSI solutions to support them.

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Join Symplast and Sam Segal, an expert in merchant processing from North American Bancard, for a conversational seminar that will cover the ins and outs of choosing the best credit service company for your plastic surgery practice and medical spa.

Learn what ransomware is and what it means to get hacked. Find out what the most common ways practices fall victim to ransomware and how you can protect yourself, your staff and your practice in the future.

Learn from two industry experts about the importance of website traffic, what website leads really means, and what it takes to move website traffic from a lead to an appointment.

A Way Forward: A Guide to Re-Opening Your Practice Post-COVID-19

A Way Forward: A Guide To Re-Opening Your Practice Post-Covid-19

Please join Greg Hartle, Symplast’s Customer Success Manager along with special guest, Double-Board Certified Plastic Surgeon, Rahul Vemula, MD, FACS, for a 1-hour webinar focused on the proper way to re-opening your practice.

“Nowadays, people don’t want to touch paper or take your business card. Now, when I see patients I have them download the Patient App and schedule a virtual appointment right there with them and I use the Patient App as my virtual business card.”Rahul Vemula, MD, FACS

“Don’t think of this as a return back; approach this as a new way forward! You need to turn the dial rather than flipping the switch.”Greg Hartle, Symplast Customer Success Manager

Topics include:

• Adjusting your workflows for the safety and health of your patients and staff

• Building patient confidence through communication and marketing

• Important steps to start generating revenue

We’ll share guidance and checklists on:

• Safety & Standard Operating Procedures

• Marketing & Sales

• Patient Service & Care

• Practice Management & Oversight

 

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Webinar viewers will learn:
• How to meet or exceed modern patient expectations while simultaneously reducing the administrative burden on staff
• 5 Ways to Automate Patient Communication
• The benefit of all of these features
• Tips and lessons learned along the way
• How to define “success” or “failure” for every new digital venture

Symplast Customer Success Manager Greg Hartle provides five telehealth tactics that aesthetic businesses can utilize in order to increase patient satisfaction.

Join Dr. Shashi Kusuma as he moderates a panel of Plastic Surgeons including Dr. Joseph Russo, Dr. Dean Jabs and Dr. Paul Ruff. Learn facts, myths and realities about fat grafting and fillers directly from credible surgeons.

Contactless Curbside Check-In: 5 Ways to Keep Your Patients & Staff Safe

Contactless Curbside Check-In: 5 Ways To Keep Your Patients & Staff Safe

89% of aesthetic practices that have reopened are utilizing a parking lot “waiting area” for their patients, requiring a completely new set of protocols for patients and staff members. This can create a lot of confusion and frustration for both your patients and your staff. Discover the 5 must-have tactics that your aesthetic business needs in order to successfully thrive in the post-COVID reality, ensuring that the safety and health of your patients and staff are protected.

Get the secrets to success in this educational webinar featuring Symplast CEO/CTO Facundo Formica and Symplast Customer Success Manager Greg Hartle.

Topics include:

• The necessity of contactless workflows with your patients

• The importance of defining a formalized protocol from the very first interaction with each patient

• Marketing opportunities within the patient’s car

• Tips for helping your staff keep track of every patient from the parking lot to the, well, parking lot…

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oin Symplast’s Randy Torban and APX by Terri Ross as they discuss the importance of choosing and investing in the right technology for your practice!

As aesthetic businesses across the nation close the doors to their physical locations, a group of forward-thinking plastic surgeons are adapting to the new landscape and leveraging telehealth to proactively maintain remote touchpoints with their patients. Avoid the costly mistake of shutting down your entire business, or relegating all inbound sales inquiries to an outsourced call center.

Join co-hosts Symplast and SiteStaff Chat as they welcome industry experts Ashley Davenport (Rapaport Plastic Surgery/Coolspa – New York, NY) and Dr. Carlos Mata (Natural Results Plastic Surgery – Scottsdale, AZ) to discuss the strategies they deployed during restricted COVID-19 dates.

Meeting of the Minds: Navigating the New Aesthetic World

Meeting of the Minds: Navigating the New Aesthetic World

Learn how these 4 leaders from the aesthetic industry are re-aligning their practices post-COVID-19, preparing for re-opening and recovery, addressing patient safety, and more. Ask your questions during a live Q&A session at the end. Each panelist will address certain aspects that every plastic and cosmetic surgeon needs to take into consideration over the next few weeks and months.

The “Meeting of the Minds” is a live, interactive panel discussion that involves 4 of the top doctors in the aesthetic industry:

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Top industry leaders and plastic surgeons will also participate and discuss the impact the new breakthroughs and new Symplast 2.0 will have on the aesthetic industry, including:
  • Terri Ross – CEO, Terri Ross Consulting
  • John Gwin – CEO, The Auctus Group Consulting
  • Barry DiBernardo, M.D. – Plastic Surgeon
  • Renato Saltz, M.D. – Plastic Surgeon
  • Tim Sayed, M.D. – Plastic Surgeon
  • Robert Whitfield, M.D. – Plastic Surgeon

Learn what ransomware is and what it means to get hacked. Find out what the most common ways practices fall victim to ransomware and how you can protect yourself, your staff and your practice in the future.

Join Symplast and BuildMyBod Health for an exciting webinar discussing the value of providing automated, online pricing to your potential patients. Topics to include:

How a Price Estimator and chatbot can free up your front office staff from incessant calls about pricing

Generating leads by using pricing info as the “carrot”

 

Bouncing Back: The Post COVID-19 Digital Marketing Funnel

Plastic surgeons and medical spas need to adapt to the “new normal” that is required for marketing and lead generation to aesthetic patients.

Webinar attendees will learn how to:

• Updating all marketing/advertising messaging to adjust to topical COVID-19 pain points and concerns

• Leveraging sophisticated lead management and monitoring tools to prevent inquiry drop-off

• Introducing additional touchpoints and automation for lead nurturing

Presented by Symplast, featuring:

• Adam Daniells – Chief Executive Officer of Influx Marketing

• Max Baybak – Chief Strategy Officer of Influx Marketing

• Izhak Musli – Chief Product Officer of Symplast

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ymplast and Influx present a LIVE webinar from the Miami Cosmetic Surgery Conference. Join Symplast’s Senior Practice Analyst, Randy Torban, Influx’s Co-Founder and Chief Strategy Officer, Max Baybak, and Erica Crawford.

Join plastic surgeons Shashi Kusuma M.D. from Suria Plastic Surgery and
Tim Sayed M.D. from SayedMD as they discuss the different options, procedures, and best practices for your implants.

Learn from two industry experts about the importance of website traffic, what website leads really means, and what it takes to move website traffic from a lead to an appointment.

Symplast And SiteStaff Elite Practice Top 5 Checklist: How to Quickly Ramp Up and Rebook your Surgery Calendar after COVID-19

Symplast & SiteStaff: Elite Practice Top Symplast And SiteStaff 5 Checklist: How to Quickly Ramp Up and Rebook your Surgery Calendar after COVID-19

Join co-hosts Symplast and SiteStaff Chat as they welcome industry experts Ashley Davenport (Rapaport Plastic Surgery/Coolspa – New York, NY) and Dr. Carlos Mata (Natural Results Plastic Surgery – Scottsdale, AZ) to discuss the strategies they deployed during restricted COVID-19 dates.
We’ll share survey results from other practices around the nation and leave you with a step-by-step to-do list to take what these stellar practices have done to strategically and expeditiously return to hero status.

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Join Symplast’s Senior Practice Analyst, Randy Torban, and DoctorLogics, John Vakidis, Sales Director as they share their successes, failures, and lessons learned throughout their careers of trying new kinds of engagement and interactive tactics online. We will breakdown the powerful tools and strategies needed to garner new and reoccurring patients for your practice.

Join us for this free educational webinar presented by Symplast. The catalyst for driving practice optimization is the person & people behind the business. Aesthetic businesses often fail simply because the team is not aligned or engaged with the vision of the practice. In this free educational webinar presented by Symplast, aesthetic industry consultant Kaeli Lindholm of KLC Consulting will discuss 3 simple strategies for building a successful corporate culture that gives your business the ability to engage employees who have the “IT” factor.

Join Symplast for “Law Talk: How The Cures Act Will Impact The Aesthetic Industry”. We will host health care specialist law professionals Marco Beatrice from The Aesthetic Mentor, Emily Johnson from McDonald Hopkins, and Bala Mohan and Samuel Pondrom from ByrdAdatto. Together we will discuss the 21st Century CURES Act, a law that is designed to help accelerate medical product development and bring new innovations and advances to patients who need them faster and more efficiently.

5 Ways to Use Telehealth to Increase Patient Satisfaction

5 Ways To Use Telehealth To Increase Patient Satisfaction

Symplast Customer Success Manager Greg Hartle provides five telehealth tactics that aesthetic businesses can utilize in order to increase patient satisfaction.

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Learn how these 4 leaders from the aesthetic industry are re-aligning their practices post-COVID-19, preparing for re-opening and recovery, addressing patient safety, and more. Ask your questions during a live Q&A session at the end. Each panelist will address certain aspects that every plastic and cosmetic surgeon needs to take into consideration over the next few weeks and months.

Join Symplast for “Law Talk: How The Cures Act Will Impact The Aesthetic Industry”. We will host health care specialist law professionals Marco Beatrice from The Aesthetic Mentor, Emily Johnson from McDonald Hopkins, and Bala Mohan and Samuel Pondrom from ByrdAdatto. Together we will discuss the 21st Century CURES Act, a law that is designed to help accelerate medical product development and bring new innovations and advances to patients who need them faster and more efficiently.

Join Symplast’s Senior Practice Analyst, Randy Torban, and Chief Revenue Officer, Izhak Musli as they do a live demo. Together they will walk you through the intuitive comprehensive app for Plastic Surgeons and MedSpas. This Demo will highlight some of our newest features and is a must-see for any doctors, nurses, anesthetists, practice managers, and MORE!

How Telehealth has Given My Aesthetic Business a Competitive Advantage During COVID-19

How Telehealth has Given My Aesthetic Business a Competitive Advantage during COVID-19

Although the COVID-19 pandemic has forced most plastic surgeons to begin offering virtual consultations, a growing number of forward-thinking doctors are beginning to leverage the full spectrum of telehealth to their advantage.
Join plastic surgeon, Dr. Robert Whitfield, as he explains how he has been incorporating true telehealth into his aesthetic business, including:
• HIPAA secure texting
• Sharing of standardized videos
• Virtual follow-ups
• Multimedia file sharing

Webinar attendees will learn how to:
• Fully understand the difference between “virtual consultations” and “telehealth
• Successfully implement telehealth best practices into their workflows
Telehealth tactics for post-COVID success

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What are the 3 layers of efficiency, and are you taking advantage of them for your clinical workflows? Learn the secret to increasing your productivity and efficiency in your clinical workflows when using your iPad.

Learn what ransomware is and what it means to get hacked. Find out what the most common ways practices fall victim to ransomware and how you can protect yourself, your staff and your practice in the future.

Telehealth kept your practice alive during the immediate coronavirus pandemic. As aesthetic businesses begin to reopen, telehealth can continue to support restricted schedules for in-office visits. Cloud-based communication tools for both external (to patients) and internal (to staff) have always been a modern and efficient option for small businesses.

Engaging Your Patients At A Distance

Dr. Michael Baumholtz: Engaging Your Patients at a Distance

Although much of the country is under some form of a stay at home order during the COVID-19 pandemic, there remains a need for plastic surgeons to remain connected to their current patients as well as a need to try to grow their business and their brand. Social media and virtual consultations are powerful tools for surgeons to remain connected to both current and future patients.

Join plastic surgeon Dr. Michael Baumholtz as he shares his successes, failures, and lessons learned over the past few months of trying new kinds of engagement and interactive tactics online during the COVID-19 crisis.

Webinar attendees will learn:
• Why the apprehension and fear of failure that plastic surgeons typically exhibit towards digital interaction with patients must be adjusted
• Tips and lessons learned that Dr. Baumholtz encountered along the way
• How to define “success” or “failure” for every new digital venture

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Within the first 30 seconds of an initial phone call, a patient will make the important decision of whether to proceed with your practice or to look elsewhere.
We will be reviewing mystery shop calls on this webinar to get a barometer on the experience most practices are providing for new prospective patients.

This is a first-of-its-kind webinar where patients have a voice, are speaking, and asking for what they want. Five real aesthetic patients, of various ages and demographics, will be conversing about their own unique experiences with software as a service in the aesthetic industry.

Join Symplast and Sam Segal, an expert in merchant processing from North American Bancard, for a conversational seminar that will cover the ins and outs of choosing the best credit service company for your plastic surgery practice and medical spa.

After COVID-19: Adjusting your Patient Conversion Process with Data Analytics

After COVID-19: Adjusting your Patient Conversion Process with Data Analytics

COVID-19 has forever changed the patient-practice dynamic. As aesthetic business owners look ahead to re-opening the doors to their practice, it is critical to update the sales process that your business used to adhere to. Using data-driven milestones at strategic points along the patient conversion funnel will provide plastic surgery practices and medical spas the insight to adapt and optimize their patient journey.

Join Symplast Chief Product Officer Izhak Musli as he lays out the blueprint for patient sales success after COVID-19.

Webinar attendees will learn:
• How to formalize an effective, data-driven patient conversion funnel
• How to maximize engagement and interest with prospects
• Monitoring data trends and constantly improving the patient conversion funnel

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Join Symplast’s Randy Torban and APX by Terri Ross as they discuss the importance of choosing and investing in the right technology for your practice!

Join Symplast’s Senior Practice Analyst, Randy Torban, and DoctorLogics, John Vakidis, Sales Director as they share their successes, failures, and lessons learned throughout their careers of trying new kinds of engagement and interactive tactics online. We will breakdown the powerful tools and strategies needed to garner new and reoccurring patients for your practice.

Presenting during ASPS The Meeting, the Symplast team reviewed what today’s aesthetic patient expects – from before they make an appointment, to after they’ve checked out – and how our solutions can help you exceed those expectations.

3 Ways Your Aesthetic Practice Should Embrace Social Media during COVID-19

3 Ways Your Aesthetic Practice Should Embrace Social Media During COVID-19

Join plastic surgeon Dr. Johnny Franco as he shares 3 social media tips that every aesthetic business should be embracing right now. Well-known for his highly successful Instagram presence, the “King of BBLs” provides honest, practical advice on how to adjust to the COVID-19 pandemic and differentiate your brand through your various social media platforms.

Have A Question?

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Symplast and Influx present a LIVE webinar from the Miami Cosmetic Surgery Conference. Join Symplast’s Senior Practice Analyst, Randy Torban, Influx’s Co-Founder and Chief Strategy Officer, Max Baybak, and Erica Crawford.

Building on the traits that patients want from their healthcare practitioners, we’ll provide a structure to communicate during the crisis.

Symplast’s Greg Hartle will be breaking down the “Cycle of Trust” and what is required at each stage to successfully gain the loyalty of each patient. Learn the purpose of each stage, how to introduce it to your patients, what tools to use, and tips to implement throughout the journey.

Business As Un-Usual: Convert to a Remote Aesthetic Practice with Telehealth

Business as Un-Usual: Convert to a Remote Aesthetic Business with Telehealth

Stay Open and Serve Your Patients During COVID-19 Pandemic From Anywhere in The World

As aesthetic businesses across the nation close the doors to their physical locations, a group of forward-thinking plastic surgeons are adapting to the new landscape and leveraging telehealth to proactively maintain remote touchpoints with their patients. Avoid the costly mistake of shutting down your entire business, or relegating all inbound sales inquiries to an outsourced call center.

Join Symplast Customer Success Manager Greg Hartle as he provides much-needed guidance on how to use virtual telemedicine to run your business, establish a remote workforce, and stay “top-of-mind” with patients and prospects throughout the next few months.

Have A Question?

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COVID-19 has forever changed the patient-practice dynamic. As aesthetic business owners look ahead to re-opening the doors to their practice, it is critical to update the sales process that your business used to adhere to.

Within the first 30 seconds of an initial phone call, a patient will make the important decision of whether to proceed with your practice or to look elsewhere.
We will be reviewing mystery shop calls on this webinar to get a barometer on the experience most practices are providing for new prospective patients.

Join Dr. Shashi Kusuma as he moderates a panel of Plastic Surgeons including Dr. Tim Sayed, Dr. Adam Schaffner, and Dr. Nirav Savalia. Learn all about how Symplast allows for different practices to communicate with each other with the Symplast P2P Secure Messaging feature.

Identifying & Hiring “A+” Aesthetic Employees in 2020

Identifying and Hiring “A+” Aesthetic Employees in 2020

Join us for this free educational webinar presented by Symplast. The catalyst for driving practice optimization is the person & people behind the business. Aesthetic businesses often fail simply because the team is not aligned or engaged with the vision of the practice. In this free educational webinar presented by Symplast, aesthetic industry consultant Kaeli Lindholm of KLC Consulting will discuss 3 simple strategies for building a successful corporate culture that gives your business the ability to engage employees who have the “IT” factor.

Have A Question?

More Symplast Educational Webinars

Join co-hosts Symplast and SiteStaff Chat as they welcome industry experts Ashley Davenport (Rapaport Plastic Surgery/Coolspa – New York, NY) and Dr. Carlos Mata (Natural Results Plastic Surgery – Scottsdale, AZ) to discuss the strategies they deployed during restricted COVID-19 dates.

Join this virtual event featuring a panel of Aesthetic Practice Managers from around the country as they discuss life after COVID, trends and observations that every Office Administrator should be aware of, and tips for adjusting to the “new normal” in aesthetics. Register now for this interactive session hosted by Symplast.

Join plastic surgeon Dr. Johnny Franco as he shares 3 social media tips that every aesthetic business should be embracing right now. Well-known for his highly successful Instagram presence, the “King of BBLs” provides honest, practical advice on how to adjust to the COVID-19 pandemic and differentiate your brand through your various social media platforms.

2020: The Year Telehealth Transforms Plastic Surgery

2020: The Year Telehealth Transforms Plastic Surgery

Discover how to grow your plastic surgery practice with this rarely-used secret weapon: Virtual Follow-Ups.

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Although the COVID-19 pandemic has forced most plastic surgeons to begin offering virtual consultations, a growing number of forward-thinking doctors are beginning to leverage the full spectrum of telehealth to their advantage.
Join plastic surgeon, Dr. Robert Whitfield, as he explains how he has been incorporating true telehealth into his aesthetic business.

Dr. Shashi Kusuma will be moderating a panel of plastic surgeons from around the country. Dr. Dean Jabs, Dr. John Taylor, and Dr. Adam Schaffner will join together to discuss their new standards of operation, post op-care, and lessons they’ve learned while navigating through Covid-19 times.

Learn from two industry experts about the importance of website traffic, what website leads really means, and what it takes to move website traffic from a lead to an appointment.