The Better Your Patient Workflow, The Better Your Customer Experience

Presenting during ASPS The Meeting, the Symplast team reviewed what today’s aesthetic patient expects – from before they make an appointment, to after they’ve checked out – and how our solutions can help you exceed those expectations

During the demonstration portion, (see the video insert), patient empowerment was highlighted through the Symplast Patient Mobile App, which provides providers/patients with a 2-way, HIPAA-compliant messaging channel in order to:

  • Send and receive messages (without providing a personal phone number)
  • Share before/after photos
  • Provide virtual consultations and follow-ups
  • Send documents, instructions, and forms
  • Manage purchases – packages, invoices, gift cards, etc
  • Provide promotions and loyalty offers
What are your patient’s impressions of their flow and service?

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