Service as software
60
seconds.
Real people. Real answers. Every time.
Most software companies give you a ticket number. Symplast
gives you a person — within 60 seconds, every time you reach out. That’s not a support policy.
That’s a philosophy.
"You submit a ticket. You wait. You get a response from someone reading from a script who has never seen your practice, doesn't know your team, and will be replaced by a different person next time you call."
That is the industry standard. And it’s completely at odds with how an aesthetic practice actually operates — where decisions have to be made quickly, where downtime costs real revenue, and where the stakes of a bad experience are never abstract.
You built a practice that runs on trust. Your patients trust you with their confidence, their safety, their results. You deserve a technology partner that holds itself to the same standard.
60 Second Support
Three commitments.
One standard.
01
Always
Available
60 seconds is not a goal. It is a commitment. When something in your practice needs attention — a billing question before surgery, a scheduling conflict, a feature you can’t locate — someone who knows Symplast picks up. Not a bot. Not a callback queue. A person, every time.
02
Always
Personal
The team that supports you knows your practice. They know how you’re configured, who’s on your team, and what matters to you. Every conversation starts where the last one left off — not from zero. Support that feels like a colleague, not a call center.
03
Always
Proactive
The conference floor. The Breakthrough Room. The conversations we’re looking forward to. Everything you need to know before you arrive.
Our philosophy
Service as Software
Service isn’t a tier. It’s the foundation.
Every Symplast plan includes the same commitment: real people, real answers, real speed. We don’t charge more for a human. We don’t make you earn access to someone who cares. That standard is built into everything we do — because we believe a platform is only as good as the people behind it.
This is what we mean when we say Service as Software. The service isn’t something you bolt on after the sale. It isn’t a premium tier or a loyalty reward. It’s the product. And it’s the reason practices that come to Symplast don’t leave.
The difference
Symplast vs.
everyone else.
In their own words
What practices say
about the experience.
“The onboarding process was very smooth. Symplast was really great in keeping communication and moving quickly so we didn’t have a big interruption to our practice.”
Dr. ChurukianPlastic Surgeon
“The road to growth is not one you take alone. It is because of our collaborative partnership with Symplast that we have been able to know our business a little more.”
Sophia AustriaOffice Manager — Eyre Esthetics
“I love having everything securely on my cellphone. Symplast keeps me organized and in touch with every aspect of my practice.”
Dr. James C. GrottingFormer President, The Aesthetic Society
The onboarding promise
90 days to freedom
Within 90 days of going live on Symplast, your practice runs more cleanly, your team is faster, and you have more time for the work that matters. We stand behind that — and our team is accountable to it.
How we get you there
01
Advanced Data Migration
Seamless onboarding from any system. Your patient records, history, and configurations move with you — cleanly, completely, and without disruption to the practice.
02
Hands-On Team Training
Your staff gets up to speed fast. Not with videos and documentation — with real training tailored to how your practice actually operates.
03
Dedicated Go-Live Support
A dedicated point of contact from day one through go-live and beyond. When you’re live, we’re there. And we stay there — not just through launch, but through growth.
You provide concierge-level medicine.
You deserve the same.
See what 60 Second Support looks like for your practice — and what it feels like to have a technology partner that holds itself to your standard.