“The road to growth is not one you take alone. It is because of our collaborative partnership with Symplast that we have been able to know our business a little more.”
— Sophia Austria, Office Manager, Eyre Esthetics
Built for the way aesthetic practices actually grow. Symplast: The Plastic Surgery CRM Built for Aesthetic Practices
Symplast CRM is purpose-built for aesthetic medicine. Capture leads, automate follow-up, strengthen conversion, and re-engage patients, all within the operating system that already runs your charts, schedule, payments and Patient App.
A generic CRM (Customer Relationship Management) treats aesthetic practices like an afterthought. It does not connect to your patient charts or understand consult-to-procedure workflows. It sees a contact where you see the beginning of a patient relationship.
Symplast CRM was built alongside the patient charts, schedule, payments, and Patient App from day one. Leads become patient records. Campaigns connect to real patient activity. Marketing performance ties back to revenue you can measure.
BEFORE SYMPLAST
GENERIC CRMs SEE CONTACTS, NOT THE FULL PATIENT JOURNEY
Generic CRMs treat your leads like contacts. They do not understand consult-to-procedure workflows, connect to patient charts, or recognize the difference between a tox patient and a rhinoplasty consult.
AFTER SYMPLAST
ONE CONNECTED PATIENT JOURNEY
Symplast CRM runs on the same data model as your patient charts. Leads become patients. Patients become procedures. Procedures become recall opportunities. Every campaign, workflow, and report sees the full journey, not a fragment.
WHAT'S INSIDE
Built for the
AESTHETIC PATIENT JOURNEY.
From lead to consult to procedure to recall. Every stage connected. Every conversion tracked.
Capture & Nurture
- Multi-Source Lead Capture (Forms, Chat, Calls)
- Automated SMS & Email Nurture
- Missed Call Text-Back
- Lead Scoring & Segmentation
- AI Chatbot
HIPAA-Secure
Convert & Grow
- Custom Pipeline Setup & Management
- Stage-Based Conversion Automation
- Reputation Management
- Revenue Campaigns (Tox, Filler & Recall)
- Re-Engagement of Inactive Patients
What Symplast CRM does
Six ways to turn your practice demand into growth.
Lead Capture
& Follow-Up
- Multi-source capture: forms, chat, calls
- Automated SMS & email nurture
- Missed call text-back
- Lead scoring & smart segmentation
- Zero leads left uncontacted
Pipeline
& Conversion
- Custom sales pipeline setup & management
- Stage-based automations that move leads forward
- Workflow triggers tied to booking activity
- Clear path from inquiry to booked consult
Revenue
Campaigns
- Tox, filler & treatment recall campaigns
- Re-engagement of inactive patients
- Promotional outreach tied to your initiatives
- More value from your existing patient base
Booking
& Scheduling
- Online booking setup & optimization
- Automated confirmations & reminders
- No-show reduction workflows
- Calendar and appointment type alignment
Communication
Tools
- Two-way SMS setup and management
- Calling enablement inside the CRM
- Webchat installation & configuration
- One patient communication hub for your team
Reporting
& Performance
- Lead response time tracking
- Speed-to-consult & show rate metrics
- Conversion activity & pipeline health
- Clear visibility into what’s working
Results in the real world
Results you can see.
Symplast CRM, First 2 months
Dr. Johnny Franco, Austin, TX
468%
Increase in total opportunity value
$71K→$404K
Opportunity value growth
118%
Growth in total opportunities
$6M+
Revenue growth in one year
“If there’s one thing that’s going to help you explode overnight, it’s integrating a CRM like this.”
Dr. Johnny Franco
The most trusted name in aesthetic medicine.
4.8
Client review
rating vs. 3.3 for
main competition
2026, Ambulatory
Plastic Surgery
Premier
Partner
TESTIMONIALS
DON'T TAKE OUR WORD FOR IT.