The COVID-19 pandemic has exposed outdated, legacy EHR/PM systems for what they are: dinosaurs. Telemedicine is the new reality, as well as the new future, of aesthetics. Take a hard look at the practice software vendors in this industry and examine which solutions are scrambling to add band-aid stop-gap fixes; versus which solutions are already well-prepared for the telehealth landscape and are built upon an agile, mobile foundation.
Conducting virtual consultations that require a patient to undergo a complicated login process on a computer or web browser defeats the purpose of telemedicine, and puts your aesthetic business behind the 8-ball.
Mobile apps are by far the most popular and preferred method of communication for patients and practices. A mobile app solution also eliminates the glaring problem that web-based patient portals present: getting through a patient’s email inbox.