Dr. Bryan Whitlock is a paying Symplast customer and is in no way compensated for this Case Study.

A BIG DECISION

Dr. Bryan Whitlock was at a crossroads. He knew his practice was not operating at it’s full potential due to redundancies and inefficiencies with his current server-based EMR. As the end of the year approached, Dr. Whitlock had to decide whether to renew his annual license with PatientNOW again; or to finally make the transition to a new EHR software.

After researching alternative options, Dr. Whitlock came across Symplast. He quickly recognized how the cloud, end-to-end Symplast platform could satisfy the gaps in his practice’s workflows. More importantly, Symplast could grow his practice to the next level.

Like most plastic surgeons or med spa owners, a critical question loomed in the back of his mind: If I switch to another EHR, what happens to all that data? Is there a way to transfer it into Symplast?

TRANSFERRING THE OLD EMRs DATA

Dr. Whitlock’s cosmetic practice had 9 years worth of patient data on their PatientNOW server. The Symplast Implementation and Migration team worked with Whitlock Cosmetic Center to take the data that Dr. Whitlock had extracted from PatientNOW and transfer it into the appropriate fields within his new Symplast cloud.

This 9 years of PatientNOW data was transferred into the specific fields and patient files within Symplast:

• Clinical EMR Notes
• Patient Demographic Data
• Patient Appointments / Scheduler Data
• Patient Multimedia Files

Afterwards, Dr. Whitlock realized how this common concern had unnecessarily prevented many other plastic surgeons from leaving their EHR system that they were unhappy with:

“Most of the data items will be migrated over. You can keep your old server available for any occasional references as needed. The advantages of this new system far outweigh the perceived conveniences of staying with your old EHR.”

WHITE GLOVE IMPLEMENTATION + ON-SITE GO LIVE

The Symplast Implementation team works hand-in-hand with every new customer to ensure that the change is as efficient and pain-free as possible. The Whitlock Cosmetic Center team members benefited from easy-to-follow educational training videos and virtual sessions. The primary project point-of-contact from the practice, Rachel Hulse, was guided by the Symplast team throughout the entire training, data transfer, and on-site go live process.

The on-site presence of the Symplast Implementation team for 2 and a half days was invaluable for the success of the practice’s full transition, as Dr. Whitlock explained:

“It was amazing to have knowledgeable Symplast personnel right there alongside us when we went live. It provides a whole new level of confidence and trust for every single staff member. You don’t feel like you’re just left to figure things out on your own.”