How has Symplast impacted your ability to provide clinical care?
I think there are some mobile functions that are really helpful and that are obviously secure but also are good ways to communicate with our patients, like using the texting function and being able to send photo and data and also do a lot of telehealth aspects to the practice.
How have your patients responded to using the Symplast app?
They like that the doctor is accessible and through, you know, mobile technology and that they’re able to contact us when they need for different types of issues, send photos, and I think that can help the patient experience.
Before Symplast, what system were you using to chart and run your practice?
We were using Nextech, actually.
What are some main differences you find working with Symplast?
The support is a little bit more accessible with Symplast. You know the Help Desk, and also the mobile capabilities and cloud capabilities with Symplast are much better. And the company has always been through kind of the mobile and tablet interface, which I think is just more innovative, and it also is easier to work with in the office than Nextech, where it started out, on the desktop and that type of and they’re trying to retrofit it a little bit more to that capability and I think some of the changes are a little bit slower with some of the other companies as well.
How was Symplast affected your work-life balance?
Well, I think it’s easier to use the Symplast EMR to download it as an app on our phone. So, if I need to work from home or finish notes or communicate with patients, I find it much easier because the format is the same whether I’m in the office or in the house.
What is your favorite Symplast feature?
I think some of the virtual consultations we can do using the telehealth functions, the ease of doing that, and then also the ability to do an exam through the video functions for patients. And setting that up is pretty easy.
What was the deciding factor for switching to Symplast?
We had some good recommendations on the technology from some of my other colleagues that used Symplast for their EMRs and just their ability to create a better patient experience and kind of capture more patients, and it just improved the customer experience in general.