Are you considering upgrading your practice management system but hesitant to learn a whole new software? Switching EHRs can be a daunting task, but with the right resources, the transition can be much smoother. At Symplast, we understand the challenges of switching systems and are here to support you every step of the way. Our personalized service sets us apart from other systems. Our client success team remains your practice partner even after implementation, ensuring a seamless transition and continued success with our software. Keep reading to learn how Symplast can make the switch easier for you.
Seamless Data Migration Process
We understand that migrating to a new EHR system can seem intimidating, especially when it comes to bringing over your practice’s data. That’s why at Symplast, one of our top priorities is to ensure a smooth data migration process. Our team is here to assist you in requesting data extraction from your previous vendor. Once we receive the data, your dedicated onboarding specialist will work with our data team to verify that everything has been mapped correctly before loading it into the Symplast platform. We’ve successfully migrated data from various EHR platforms, including NexTech, PatientNow, and Modernizing Medicine. Even if your previous system had a non-standard export format, we will connect you with data migration experts who can help transform the data into a format that Symplast can handle. Trust us to make the transition as seamless as possible.
Rigorous Training Program
The success of your EHR transition largely depends on your team’s training program’s structure and effectiveness. At Symplast, we take a multi-tiered approach to training. First, you’ll gain access to Symplast University, our training management system, which features online training videos, progress tracking, and a discussion board. But that’s not all. As you move through the implementation process, each staff member will receive personalized 1:1 training from one of our product specialists. This customized training will ensure that your staff members make the most effective use of our product based on their specific roles. By the time you go live, you and your staff will feel comfortable and confident in your ability to manage your practice successfully. During the days when you feel like you could use extra assistance, we give you access to learning resources from Symplast University and our customer success team.
Lifetime Support from Our Customer Success Team
At Symplast, our top priority is helping your practice achieve maximum success with our platform. We understand that success can mean different things to different practices, which is why we provide personalized support from the moment you go live. Every client is assigned their own Client Success Manager, who will be there to answer any questions and provide best practice recommendations, follow-up training, and reviews of new features. Our team of experts understands practice workflows and the daily challenges you face, which means they can help you find the best workflows based on your needs. With Symplast, you’re never alone. Our customer success team will be there for the life of your contract to ensure that you get the most out of our platform and achieve success on your terms.
Don’t let the fear of switching EHRs stop you from experiencing the full benefits after doing so. With the right resources and a collaborative process in place, your team will be destined to have a successful start.
Talk to our team today to learn more about Symplast EHR or if you’re interested in making the switch!