If you’re an aesthetic practice or medical spa owner, you’re likely always looking for ways to improve patient engagement. By utilizing patient engagement tools available in Electronic Health Record (EHR) software, you can actively engage with your patients, build better patient relationships, and increase patient satisfaction.
Consistent communication is vital throughout your patient’s care journey, and in-app communication tools can help streamline your process. Additionally, offering a digital payment option can improve the overall patient experience. Symplast’s patient engagement tools provide a comprehensive suite of features, from scheduling appointments to offering digital payment options. By leveraging these tools, you can empower your aesthetic patients and enhance their overall care experience.
Engage with Patients Using a Patient Mobile App
Utilizing a patient mobile app is a great way to increase patient engagement and has become a standard expectation in the healthcare industry. Large companies like Amazon and Walmart have also started incorporating customer mobile apps to improve engagement and provide personalized experiences. Similarly, healthcare providers can achieve the same results with the right patient app.
93% of patients expect their healthcare providers to use digital tools, which include a patient app. Leading medical spas and aesthetic practices like SkinMedica and ZO Skin Health have already started to adopt patient mobile apps, which has resulted in increased patient engagement and satisfaction. By leveraging technology and adopting a patient app, you can provide patients with the convenience and personalized experience they expect, ultimately leading to increased patient retention and referrals.
Symplast’s Patient App is a comprehensive tool that allows patients to manage their appointments, access and sign essential health documents, view pre- and post-care instructions, fulfill invoice requests, and communicate with their providers directly within the app. Additionally, patients can send before-and-after photos to their providers, making it easier to track progress and discuss treatment plans.
By providing patients with direct access to their health information and control over their healthcare journey, the Symplast Patient App enables a more efficient and streamlined patient experience. This, in turn, leads to increased patient satisfaction, better patient outcomes, and a more successful healthcare practice.
Keep The Communication Consistent with HIPAA-Secure In-App Communication
When choosing an EHR that enables HIPAA-Secure communication, it is essential to consider encryption. Encryption ensures that all communication between providers and patients is protected and kept confidential, meeting the high standards set by HIPAA regulations. Using a secure EHR lets you communicate with your patients through customized videos, appointment reminders, and invoice reminders with peace of mind, knowing that their information is protected. Choosing an EHR prioritizing HIPAA-Secure communication will help you meet patient expectations for effective and secure communication, increasing patient satisfaction and trust in your practice.
Offer a Digital Payment Option
Is your current payment workflow causing missed payments, additional charges, and delayed revenue for your practice? If you’re sending invoices by mail and still determining if your patient even received or opened them, it’s time to switch to a more efficient solution. By offering a digital payment option, you can provide a quick and convenient way for patients to pay for their services immediately from their phone, avoiding payment delays and ensuring timely revenue for your practice. Symplast’s digital payment requests are sent via text and email through our encrypted messaging. (Discover how Symplast’s Digital Payment feature works here!)
Patient engagement is crucial for providing high-quality care and ensuring patient satisfaction. Utilizing the right patient engagement tools, such as Symplast EHR, can build better patient relationships, improve communication, and enhance the overall patient experience. Take advantage of the benefits of patient engagement – explore Symplast’s patient engagement tools today to discover how they can power your practice and keep you connected with your patients.