Welcome back to our six-part blog series on the importance of maximizing your practice performance through great EHR setup. In this installment, we will explore the significance of implementing patient lifecycle and statuses within your EHR system. Understanding where patients are in their lifecycle and effectively managing their statuses based on service types are vital for delivering exceptional patient experiences and optimizing practice performance.
First and foremost, it is crucial to have a clear understanding of where each patient stands in their lifecycle. Patients can be categorized as prospects, new patients, existing patients, or inactive patients. Knowing the stage of the patient’s journey enables you to tailor your communication, services, and marketing efforts, accordingly, ensuring a personalized and engaging experience for each patient.
Reviewing patients in multiple dimensions is another essential aspect of patient lifecycle management. Patients may have different statuses based on the specific service types they are engaged with. For instance, a patient can be considered “active” as a surgical patient while still being a “prospect” for non-invasive procedures. Similarly, a patient may actively receive laser and injectable services but remain “inactive” in their purchasing of retail products. Understanding these nuances allows you to target your marketing and communication efforts more effectively, fostering patient loyalty and maximizing revenue potential.
It is also crucial to analyze and identify the factors that may cause a patient to go “inactive” and the time it takes for such transitions to occur. By identifying these triggers and timeframes, you can implement targeted strategies to re-engage inactive patients and prevent future inactivity. This level of insight into patient statuses and lifecycles provides invaluable knowledge about your patient experience and helps you optimize patient engagement and retention.
At Symplast, our EHR implementation focuses on empowering you with a configurable patient lifecycle and intelligent tracking system. This allows you to effectively manage patient statuses based on service types, gain comprehensive insights into the patient experience, and optimize your practice’s performance.
Stay tuned for the next installment in our series, where we will delve into another critical aspect of EHR implementation: effective ways of payment collection. Together, let’s harness the power of great EHR setup and elevate your practice performance to new heights.
If you have any questions or require assistance with implementing patient lifecycle and statuses within Symplast, our dedicated support team is here to help. Contact us today and unlock the full potential of your practice.