Watch: Symplast Customer Video Spotlight

How did you first learn about Symplast?

I heard about Symplast through one of my closed Facebook groups for injectors. I was looking for a new EMR, and I thought nothing better than the people in the actual field to be able to tell me, you know, who they use, what they love about them. And so basically, I just popped into our search engine and said, Who’s your favorite EMR? And that’s how you guys showed up. So I knew it was by popular vote.

What was the deciding factor for why you chose Symplast?

I chose Symplast because I felt like it tailored more to a MedSpa. I think this is an industry in which we really aren’t sure how to incorporate [EHR & Practice Management software] and understand the importance of making appointments, creating reminders, and running reports. But also, we need charting and we need consent forms like health care. So I needed something that really encompassed everything that we do at a MedSpa level. And to give me that upper hand, to be able to have more than one provider, be able to run reports and be able to take payments. So I just needed an all-in-one more MedSpa, not necessarily health care or retail or something along those lines.

What are your favorite features of Symplast and why?

My favorite Symplast feature is definitely that Symplast is iPad-friendly. I’m able to take payments, I’m able to put in my consent forms, my templates, and my charting is so easy. Scheduling appointments is easy. I would just say the ease of the flow. One of my old systems was just so hard to navigate to chart. Not only was it so many steps, it was just difficult to go through the transition. So now I can kind of chart, still talk to the patient, and feel like I’m giving them my one-on-one attention, but also getting my back-end stuff done. So I’m not saving that towards the end of the day.

How do you feel about the services that Symplast provides your practice?

My service with Symplast has been excellent. My onboarding process was wonderful. I really loved how she told us what we were going to do at each stage. That way we kind of had checkpoints that we had to be sure we reached before we met again, and it kind of broke down the system in different parts, which was a lot less overwhelming. And then as we have onboarded, it went like we have had another representative that’s going to take on, take over with us through our transition in our long term, so, therefore, we can send her questions. She’s very back and forth to us. It’s almost like I’m just texting a friend going, “Hey, I need help with this.” She’s been available. She understands where we come from because she’s been in the MedSpa business prior, so it’s so much easier to explain to her what we need, and then she can explain to us how we achieve it or find the answer for us.

How has Symplast impacted your day-to-day workflow?

Symplast has definitely helped me improve my day-to-day workflow in regards to being able to chart, to go over the patient’s history, and to see what we have done in the past very easily. It’s not, you know, a bunch of steps into figuring out what our last chart was. You know, on the front end, my office staff is able to make appointments. She can color code those to see, so when we look at the schedule, we know what we’re dealing with through the day and then just, you know, being able to click a button in our iPhone to be able to schedule an appointment, you know, it’s very easy in the iPad. And then of course, we have the desktop that also has the portal with it. You know, anything that makes the steps and scheduling patients easier is going to save our life each day. So seconds matter and people don’t want to wait while you go through a million steps. So it’s easy that it’s right there at our fingertips, and then we can move on, you know, in answering the important questions about a service or a price or something along those lines.

Can you describe your patient’s experience with the Symplast patient app?

I think the one thing my patients like about the Symplast app is they’re able to go in, fill out their intake forms, they’re able to go in and schedule appointments. They can get text reminders and email reminders, and you know, just as we are busy day to day, people need to be reminded, and they want to do things prior to coming into the office visits. When they come in, they’re ready to get their service, and then out the door they go; nobody wants to deal with paperwork. So anything that I think people can do on the back end and at home in the comfort of their own home scheduling appointments, they love it. You know, it just gives them the ability to do it when they’re ready and not kind of at the mercy of us when they walk through the door.

What would you tell other MedSpas thinking about making the switch to Symplast?

So the one thing that I would share with my colleagues about Symplast versus some of the other EMRs: a) if you’ve never had an EMR you’re going to love Symplast because it’s just so easy to use. And it has all the features you need. So, I mean, make it simple. You can schedule online, you get text reminders, you can see all their history, you can see their forms as far as past charting forms. Then it gives them the gives you the ability to run reports on yourself, your providers. Gives you the ability to have all your consent forms in one place and then gives you the ability to check the patient out. So then you can run your reports on how well you did financially and what services do well for you, who’s doing the most services, things like that. So, I mean, I think it really encompasses everything that you need. There’s, I mean, I’ve been in business probably about ten years, and there’s really not anything that it’s lacking that I feel like I need.

What EMR system were you using prior to Symplast, and why didn’t it meet your needs?

So I mean it across the board on everything as far as commissions and consents and charting. And I really reminders, like I said, that’s the biggest thing and all the other little things are just kind of pluses I feel. So prior to using Symplast, I was using PatientNow, and there were features that I enjoyed, and there were definitely features that were slowing my day down. Text reminders weren’t going through. It was becoming very difficult to chart. There were a lot of things in the reporting that we were not getting, and intake forms were just really nonexistent with them. So I was forced to add in medications and disease processes and past history for patients, and it just made it very, very difficult. And I think it just lacked the intune-ness that they had on what a MedSpa really does and being able to meet the needs of a MedSpa in order for us to really know how our year was and to just make our day-to-day easier.