YES!

Symplast is a true cloud software. Unlike other softwares that claim to be a ‘cloud’ but require a VPN or remote login, Symplast delivers the 100% cloud experience you’ve been waiting for.

Your entire practice is available anywhere in the world at your fingertips. Log in to your Symplast cloud simultaneously on multiple devices.

YES!

We have experience migrating from a variety of other softwares, including NexTech, PatientNow, ModMed, Dr. Chrono, and Aesthetic Record, just to name a few.

During onboarding, data migration unfolds without the need for closure, allowing your practice to adapt naturally. Our data migration specialists follow strict HIPAA guidelines and security measures to keep your patient’s PHI safe at every step.

What Items can be migrated?

Symplast can migrate appointments, images, documents, patient demographics, EHR notes, contact notes and some financial items.

What file formats are accepted?

SQL Database, .JPG, .PNG, .PDF, .CSV or Excel. Other file types will need to be converted to be imported to your Symplast cloud.

Is there a fee for data migration?

Yes. The process of migrating data is a labor and resource-intensive process that must be handled by highly technical professionals. Because of this, it is an industry-standard to charge for this service. Your sales or success representative can review the fees and options with you.

How do I get my data from my current vendor?

Some basic information, such as patient demographics and appointments may be accessible to you already via reporting. However, for a full database migration, you’ll need to reach out to your current vendor to request your data. We recommend requesting your data as soon as your Symplast implementation begins. Your current vendor will review how they deliver data with you. This process can take some time, so it’s important to start as soon as your implementation begins.

NO!

Since we are founded by a plastic surgeon, our business core principles revolve around the mantra of improving the practice-patient dynamic. We do not nickel-and-dime our users for things such as customer support.

We include Customer Support and Customer Success at no additional charge for the lifetime of your Symplast contract. We have a sophisticated Help Center that you can contact 24/7 via email, phone or text.

We are invested in YOUR success with Symplast, because that will make our Symplast movement successful.

Symplast delivers a milestone-based, multi-tier approach to user trainings during the implementation and go-live process. It’s an integral part of how we set our partner practices up for success from day 1. And training doesn’t end after implementation is over, either. Our practices have access to our expansive on-demand training and knowledgebase, Symplast University, plus a team of Product Specialists throughout their time with us.

Our Product Specialists are your go-to resource for hands-on training that is customized to your practice’s workflows. They take what you learned in Symplast University and help you fine-tune how you use the app to maximize your efficiency. These virtual trainings are available during implementation and can be scheduled as needed, for no additional charge.

For practices looking to maximize impact for their team, we offer two-day onsite training packages with a product specialist for an additional fee. During the onsite, your product specialist will provide hands-on training throughout your business day. They’ll follow the action of your team as they use software, helping them discover new tools that can enhance workflows and reduce friction points. The value of these live training sessions cannot be understated, they are a game-changer for your team whether you are new to Symplast or have been with us for years!

As a true ‘software as a service’ (SaaS) platform, Symplast has a 1 year contract with monthly payments. There is also a one-time setup fee. There are no overage charges, additional fees for new features that we release into our cloud during the lifetime of your contract, or support fees.

Symplast is one complete ecosystem that runs your entire practice from anywhere in the world. We do not charge extra for our many value-add features such as email and SMS text automated appointment reminders, digital new patient intake, HIPAA secure texting, etc.

Every Symplast cloud comes with a generous 10TB of storage so you can take photos, upload videos, and store documents without worry. Integrated, accessible multimedia is a huge part of our competitive advantage, so we’ve made sure every cloud comes with plenty of room to grow. Additional storage is readily available for a nominal fee; we’ll upgrade you if and when the need arises.

No hidden costs. No nickel-and-diming. No games.

ABSOLUTELY!

Symplast will never hold your data hostage. It’s your data!

If for any reason you decide Symplast is no longer the right fit for you, we deliver your data to you in a readable format so that you can easily transition to your new software.

There is no fee for this.

As the only complete platform built from day one for the smartphone and tablet, Symplast offers a practice the option to go live without having to purchase any hardware whatsoever.

Our implementation team will recommend best practices to a practice based on workflows (ex: having an iPad at the Front Desk to compliment the desktop tasks).

It does not matter if you have a windows or mac computer/laptop; all you need is a computer with the Google Chrome web browser.

We also offer an iOS and an Android practice app that you can download onto your mobile devices.

Best of all, you don’t need a third-party IT company to manage our software’s needs.