THE DREAM OF VIDEO TELEHEALTH IS NOW A REALITY FOR AESTHETICS
Symplast Founder Dr. Shashi Kusuma spoke to the importance telehealth has played since Symplast’s origins: “Symplast was founded on the principles of patient engagement, mobility and cutting-edge multimedia. Telemedicine and telehealth have been at the core of Symplast’s mission and vision from day one. As a plastic surgeon, I always come back to the same premise I’ve had since I founded Symplast 6 years ago: I need technology to work for me; not me working for technology. I need technology to be flexible. But most importantly, I need technology to be in the background, augmenting and optimizing my workflows; rather than interfering with them.
We’re very excited to introduce such a powerful feature into the plastic surgery workflow. There is a definite need for live video conferencing. Unfortunately, most practices are forced to resort to using Skype or Facetime to offer virtual care. This, obviously, is far from ideal due to HIPAA violations. By having a seamless, integrated telehealth offering interwoven into the clinical workflows throughout our Symplast platform, our users can more easily incorporate this advantageous offering into their business model right away.”
SEAMLESS INTEGRATION INTO CLINICAL WORKFLOWS
Symplast CEO/CTO Facundo Formica: “From a product development standpoint, our team understood that there were two critical capabilities our telehealth offering must include:
- Actual streaming of live video, in order to replace the non-HIPAA secure alternatives of Facetime and Skype that so many practices resort to.
- End-to-end integration of the Video Visit within the overall Symplast workflows.
The frustration that exists among doctors is that most practice software vendors advertise that they include telemedicine in their platform; yet in reality it is simply a disappointing workaround that lacks the live video component. So we knew we had to distinguish Symplast from the other EHR/PM alternatives in the market.
From a user experience standpoint, we worked diligently to ensure that our Video Visit would blend in seamlessly to the workflows of every user in the practice, not just the doctor. From the front desk scheduling the appointment, to the coordinator or staff member updating the virtual appointment’s status, to the ability for the doctor to capture screenshots during the Video Visit that are stored directly into the patient’s Multimedia Manager. I’m proud to say that our new Video Visit has exceeded all of our expectations.”