The #1 Mistake Every Med Spa Needs to Avoid in 2020

AmSpa Webinar Presented by Symplast featuring Terri Ross and Randy Torban

Wednesday, January 15th, 2020 at 2pm EST

Every day, medspas leave money on the table by failing to focus on the importance of a patient’s post-treatment experience. Learn how to extend the patient lifecycle and lifetime value through the incorporation of logic-based, follow-up touchpoints between you and your patients. Join internationally renowned practice management consultant Terri Ross and workflow analyst Randy Torban for this can’t-miss educational webinar presented by Symplast, and gain a competitive advantage for your medspa in 2020!

TERRI ROSS is an internationally renowned practice management consultant who helps aesthetic practices launch, scale and thrive. She specializes in sales training and growth strategies in the aesthetic marketplace to help identify hidden opportunities, increase revenue, enhance the customer experience and strengthen the sales skills of the entire team. Ross is passionate about sales and customer service, and spent 20 years in the medical device industry managing more than $20 million in revenue and leading global sales teams to reach peak performance.

RANDY TORBAN has spent the past 10 years identifying raw data trends and translating them into actionable KPIs for retail and health care companies of all sizes. Randy currently serves as the senior practice analyst for Symplast, a mobile EHR/practice management platform for plastic surgery and medical spas. Prior to joining Symplast, Randy led the analysis and business development department for AtlasKPI, helping plastic surgeons and aesthetic business owners grow their businesses.