Failure of the Web-Based Patient Portal
Moving into the next decade of aesthetics, plastic surgeons need to adapt to the increasingly competitive landscape regarding patient experience.
Web-based patient portals have failed to meet the expectations of
the modern healthcare provider and consumer. Society has evolved significantly over the past decade and digital disruption has changed the way we live our lives. The HITECH act contributed to a proliferation of EHR systems lacking features expected by the modern healthcare consumer. Mobile patient apps are making up for the shortcomings of web-based EHR systems and bridging the digital healthcare divide.
This white paper examines the background and determinants of EHR and web-based portal dissatisfaction and concludes with a solution for better meeting the digital needs of patients and providers.