If you’re really looking to improve your work processes, utilize one software system that manages both the clinical and the business/operational activities and tasks, including the point of sale. The critical mistake of using an inexpensive, basic system to run your business is a common occurrence, and one that can be costly down the road. But newer med spas are receiving good advice from sales trainers, business analysts (like me) and resources like AmSpa, and able to start their business the right way. And as 2020 approaches, with the updates to HIPAA regulation, more and more medical spas are discovering how to correct this error and adopt an EHR system to increase staff productivity, patient satisfaction, and practice revenue.
A great EHR will include the point of sale component within it, which means all of the financial and accounting activities and data are integrated and ‘talking’ to the clinical data points for a patient. You, as a small business owner, now have the whole picture in front of you. No more mistakes due to human error. No more unnecessarily redundant staff workflows. No more missed opportunities for patient engagement, to upsell, and to capture referrals.