VADIM KOYSTINEN | Symplast Lead Mobile Architect
WHAT IS ‘KANBAN’?
Kanban is Japanese for “visual signal” or “card.” In the 1940s, Toyota line-workers used a kanban (i.e., an actual card) to signal steps in their manufacturing process in order to eliminate waste. The system’s highly visual nature allowed teams to communicate more easily on what work needed to be done and when. Today, Kanban has been gaining momentum as a modern methodology for tech and non-tech companies.
HOW DOES IT APPLY TO PLASTIC SURGERY?
Our team looked at how practices currently manage a patient’s journey from check-in to check-out, and we quickly recognized the unnecessarily large amount of wasted time and resources at every stage. Our core team agreed that pioneering and introducing a kanban style of patient flow management into aesthetics was a game-changer.
WHY IS THE PREDICTIVE ANALYSIS ROOM MANAGER SO GROUNDBREAKING?
Our new Room Manager accomplishes two simultaneous objectives:
- It significantly improves the communication and efficiency of a patient’s flow, eliminating real-time ‘waste’ for both the practice and the patient.
- It captures critical data points regarding the wait times, durations, etc. to provide predictive analysis on an on-going basis to the staff.
In other words, we have designed a visual model that enables any staff or provider to easily identify blockers, bottlenecks and queues in real-time. This is an on-going evolutionary process that will continually hone and fine-tune the entire scheduling and patient flow indefinitely.
This is just one of the many examples of how our culture here at Symplast is so unique in healthcare, and aesthetics specifically. You can’t introduce A.I. Voice Assistants and Smart TV Targeted Content Generators if you are looking through the same lens as every other software vendor. Our corporate philosophy and culture will never allow us to do that. We clearly define the pain points of our users and the market, and then challenge ourselves to disrupt the ‘way it’s always been done.’
Shashi Kusuma, M.D., Founder and Chairman of Symplast, will be included in the ASAPS educational webinar Cyber Security – Are You and Your Patients Protected?.
Tuesday April 18th, 8:30pm EST / 5:30pm PST
You’ve heard the horror stories and done what you think will protect your practice and patients from cyber threats… But is it enough? Healthcare IT News reported that 88% of all U.S. cyber attacks focus on healthcare entities, due to the sensitivity of information disclosed by patients. Experience this FREE webinar* as members of the plastic surgery community and key industry players discuss patient privacy in the digital age, with ample time for your questions and concerns. You’ll walk away with insight, understanding, and solutions to keep you and your patients protected.
Shashi Kusuma, MD, is a business school graduate from Emory University, and a double board certified surgeon in ENT and Plastic Surgery. He is also the founder, CEO and Chairman of Symplast LLC, a mobile-centric healthcare IT company.
Bob Aicher, Esq., has been ASAPS’ General Counsel since 1998 and previously represented the California Society of Plastic Surgeons (CSPS), the International Society of Aesthetic Plastic Surgery (ISAPS) and The Doctors Company (TDC) as well.
R. Brannon Claytor, MD (moderator) is an aesthetic plastic surgeon and serves as Chair of ASAPS Product Development Market Research Committee.
Jack Danahy is a 25 year veteran in the security industry, and has been the founder and CEO of two successful security companies, and now heads Barkly, a malware defense company.
Susan Doucette has 25 years of Commercial insurance experience which includes underwriting, training and marketing
Barry Fernando, MD, is an aesthetic plastic surgeon and the Founder of AnzuMedical, which created ASAPS’ popular medical resource library, RADAR Resource.
Ed Purkiss is the president and CEO of Iron Medical Systems, which has developed the ASAPS Cloud*, which you’ll hear more about during the webinar.
Searching for a new EHR can be a daunting task. There is a lot of mistrust and misinformation in the industry. For plastic surgeons and cosmetic providers, the task is even more challenging. The last thing you need is a one-size-fits-all software that will frustrate you and your staff because of its unnecessary features and menus.
There are 3 key features your new EHR needs to have in order to thrive in the aesthetic industry:
In an industry where looks are everything, having compelling before-and-after images to showcase during new consults is crucial to new revenue. Your new EHR should allow you to easily capture high res images and integrate them directly into the patient’s chart with one click. It should also allow you to easily showcase them later on during new consultations. And don’t forget video. In today’s industry, utilizing video is a competitive advantage for your practice to increase patient engagement and decrease liability.
Analytical and financial reports are a must-have for any new EHR. Patients have more and more options for aesthetic procedures, which means you have more and more competition. A solid reporting module provides you the detailed insight you need to identify trends and opportunities with the procedures you offer. It also allows you to track advertising ROI. But most importantly, analytics provide you the data you need to grow the revenue of your existing patients through segmentation and forecasting.
Providers using a mobile EHR expressed twice the satisfaction level as those using non-mobile EHRs1. Even the Wall Street Journal2 has declared that the future of medicine is in your smartphone. Having a fully functional EHR on your mobile device, particularly your phone, allows you to manage your practice when you are off-site. For those surgeons who work at an ASC or hospital on a regular basis, this remote access is a must have. A truly mobile EHR can also improve your patient engagement by allowing you to input the exam room information you need without staring at a computer screen.
Selecting a new EHR is a big decision. Make sure you have thought through exactly what you, as a cosmetic provider, need out of your new software. Or else you risk going through another EHR search in the near future.
To learn more about Symplast, a complete ecosystem designed by plastic surgeons, contact us at email@example.com or visit www.symplast.com/madeforplastics.
Founded by plastic surgeons in 2013, Symplast is what medical software should be: a simple, easy-to-use ecosystem that allows you to run your entire practice from any smartphone, tablet or PC. Symplast boasts intuitive modules for EHR, Practice Management, Marketing/CRM, Patient Engagement, eBilling, Inventory, Multimedia and more.
1Software Advice, 2014 2Wall Street Journal Online, 2015,
It’s no secret that most doctors are fed up with their current EHR. A recent survey1 by AmericanEHR found that physicians are more dissatisfied with their EHR than they were five years ago. Inefficient workflows, expensive hardware, poor customer support, and a hindrance to patient interaction are common reasons for doctors and staff to be fed up with their software.
But what about your patients? Are they as unhappy with your practice’s software as you and your staff are? Here are 3 ways your EHR could be leaving a bad impression on your patients:
A common complaint of EHRs today is that doctors feel chained to their computer screen. A study2 found that a patient’s satisfaction level with a doctor was related to the amount of time the doctor ‘gazed’ at them, making eye contact and making them feel like they were listening to the patient. If your EHR requires you to stare and type a lot, your patients will notice.
With each passing year, more and more patients are demanding access to their health records3. Allowing your patients to access their data improves engagement and satisfaction, which can result in increased revenue via patient referrals and additional procedures for that patient. If your software does not allow you to quickly share images, videos and files with the patients you choose, you’re missing out on a golden opportunity.
A survey4 by Profitable Practice found that the #1 cause of a negative patient satisfaction levels was a long wait time (35%). A complicated, difficult to use EHR slows you down significantly, which in turn causes you to run behind schedule, resulting in very unhappy patients. If your software has unnecessary fields and dropdown menus, you’re not the only one who is feeling the frustration; it’s impacting your patients too!
If you and your staff are unhappy with your current EHR, chances are your patients feel the same way. The key to great patient satisfaction is finding a software that works for you, not against you.
To learn how Symplast can improve your patient engagement through smart mobile technology, contact us at firstname.lastname@example.org or visit www.symplast.com/madeforplastics.